Shogun Sports - Product Warranty

1-Year Warranty

Unless otherwise stated, most Shogun Sports products come with a 1-year warranty from the date of purchase. This warranty covers defects in materials, functionality, and workmanship.

If you encounter any issues, please contact us at cs@shogunsports.com with the subject line:


"Warranty Claim + [Your Order Number]".

Our support team will assess your claim and, if approved, will issue a replacement, either for the defective part or the full product depending on the issue.

Please note:

  • Refunds are not provided for warranty claims. Only replacements will be offered.

  • If the item is currently out of stock, the replacement will be shipped once the item becomes available.

  • Normal wear and tear is expected for fitness equipment and is not covered under this warranty.

Lifetime Warranty

Select products come with a lifetime warranty against defects in materials, functionality, and workmanship. "Lifetime" refers to the usable life of the product when used for its intended purpose.

  • The lifetime warranty is non-transferable and valid only for the original purchaser.

  • It does not cover normal wear and tear or cosmetic damage.

Sled Products

  • The warranty does not cover plastic skis, as their lifespan depends on usage frequency and the type of surface.

  • Using the sled on hard surfaces without the plastic skis will void the warranty and may cause cosmetic or functional damage.

  • Scratches, wear to powder coating, or surface abrasions on metal parts caused by normal use are not covered.

NORD-EX™ Warranty

The NORD-EX™ is covered by a limited warranty based on component type:

  • Metal Parts & Welds – 3 Years

  • Cushions – 3 Years

  • Finish – 90 Days

  • Plastic & Rubber Parts – 90 Days

Conditions that Void Warranty

Warranty coverage may be voided if the product has been damaged due to:

  • Negligent or improper use

  • Unauthorized alterations

  • Poor maintenance or storage

  • Mishandling or improper assembly

Each claim will be reviewed on a case-by-case basis. We are committed to providing support and fair resolution, but all final decisions are made at the discretion of Shogun Sports.