1-Year Warranty
Unless otherwise stated, most Shogun Sports products come with a 1-year warranty from the date of purchase. This warranty covers defects in materials, functionality, and workmanship.
If you encounter any issues, please contact us at cs@shogunsports.com with the subject line:
"Warranty Claim + [Your Order Number]".
Our support team will assess your claim and, if approved, will issue a replacement, either for the defective part or the full product depending on the issue.
Please note:
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Refunds are not provided for warranty claims. Only replacements will be offered.
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If the item is currently out of stock, the replacement will be shipped once the item becomes available.
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Normal wear and tear is expected for fitness equipment and is not covered under this warranty.
Lifetime Warranty
Select products come with a lifetime warranty against defects in materials, functionality, and workmanship. "Lifetime" refers to the usable life of the product when used for its intended purpose.
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The lifetime warranty is non-transferable and valid only for the original purchaser.
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It does not cover normal wear and tear or cosmetic damage.
Sled Products
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The warranty does not cover plastic skis, as their lifespan depends on usage frequency and the type of surface.
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Using the sled on hard surfaces without the plastic skis will void the warranty and may cause cosmetic or functional damage.
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Scratches, wear to powder coating, or surface abrasions on metal parts caused by normal use are not covered.
NORD-EX™ Warranty
The NORD-EX™ is covered by a limited warranty based on component type:
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Metal Parts & Welds – 3 Years
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Cushions – 3 Years
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Finish – 90 Days
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Plastic & Rubber Parts – 90 Days
Conditions that Void Warranty
Warranty coverage may be voided if the product has been damaged due to:
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Negligent or improper use
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Unauthorized alterations
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Poor maintenance or storage
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Mishandling or improper assembly
Each claim will be reviewed on a case-by-case basis. We are committed to providing support and fair resolution, but all final decisions are made at the discretion of Shogun Sports.